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A safe first AI agent for an IT helpdesk
Start with summarization or classification before granting an agent permission to change systems. Define evaluation cases, human review, and rollback.
INSIGHTS
Useful ideas for more reliable IT operations.
Short, practical guidance for IT service providers exploring automation.
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How to evaluate a workflow automation pilot
Measure baseline effort, exception rates, failure recovery, quality, and user impact—not just the number of automated steps.
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Why a failed ping is not always an offline device
Network policy, endpoint firewalls, sleep settings, and routing can all affect reachability checks. Combine signals where appropriate.