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Intake and triage
Categorize requests, extract key details, identify missing information, and suggest a priority for review.
Automate predictable ticket work without removing the judgment and empathy that good support needs.
Categorize requests, extract key details, identify missing information, and suggest a priority for review.
Draft responses grounded in approved knowledge and show source context for human verification.
Route uncertain, sensitive, or high-impact cases to a person instead of forcing automation.